Privacy Notice: Pack Purchases
Last updated 30 October 2026. This notice explains how we use personal information when you buy the Tenancy Deposit Claim Pack. It applies under the UK GDPR and the Data Protection Act 2018.
Who we are
Noverquis Ltd, company number 17521667, 37 Longfellow Way, London SE1 5TB, is the controller of the personal information described here. Contact: [email protected].
What we collect
- Your name and email address, which you give at checkout.
- Payment confirmation details: the amount, date, order reference and whether the payment succeeded. Your card details are entered into Stripe's checkout and are handled by Stripe. We do not receive your full card number.
- Your consent record: that you ticked the immediate-access and loss-of-cancellation boxes, and when.
- Messages you send us, for example if you ask for help with a download.
We do not collect the details of your tenancy or your landlord through the purchase. The documents you download are templates that you complete yourself, on your own device.
Why we use it, and our legal basis
| Purpose | Legal basis |
|---|---|
| Take payment, deliver the pack and send your order confirmation | Contract (UK GDPR Article 6(1)(b)) |
| Keep accounting and tax records | Legal obligation (Article 6(1)(c)) |
| Keep a record of your consent for the right-to-cancel rules, and handle complaints and refunds | Legal obligation and legitimate interests (Article 6(1)(c) and (f)) |
| Prevent fraud and misuse (for example resale of the pack) | Legitimate interests (Article 6(1)(f)) |
| Answer your messages | Legitimate interests (Article 6(1)(f)) |
You must give us your name and email address to buy the pack, because we cannot take payment or deliver the download without them. We do not use your details for marketing unless you tell us you want it, and we do not make decisions about you by automated means beyond confirming that your payment and consent boxes were completed.
Who we share it with
- Stripe, our payment provider, which processes your payment under its own privacy notice.
- Our email and hosting providers, which deliver your order confirmation and your download page, and only act on our instructions.
- Professional advisers, HMRC and other authorities where the law requires or allows it.
We do not sell your personal information. Some providers, including Stripe, may process data outside the UK. Where they do, they must use a lawful transfer safeguard.
How long we keep it
We keep order and payment records for six years after the purchase for accounting and tax purposes. Messages are kept for as long as needed to deal with your query and any complaint, then deleted.
Your rights
You have the right to ask for a copy of your information, to have wrong information corrected, to have information deleted (in some cases), to restrict or object to our use of it, and to receive it in a portable format. To use these rights, email [email protected]. We will reply within one month.
You can complain to the Information Commissioner's Office (ico.org.uk). We would appreciate the chance to put things right first.
Changes
If we change this notice, the new version will appear on this page with a new date.